- Download the Part X guide
- Terms used in this guide
- Does Part X of the CYFSA apply to you?
- Collection, use, and disclosure of personal information
Consent and capacity
- Elements of consent
- Consent may be implied in some cases
- Consent may be written or verbal
- Presumption of consent’s validity
- Conditional consent and withdrawal of consent
- Capacity to consent
- Substitute decision-makers
- Safeguarding and managing personal information
Access to records of personal information
- Individual’s right of access
- Access exceptions
- Is the record dedicated primarily to the provision of service to the individual?
- How are access requests made?
- Service provider’s response to access requests
- Substitute decision-makers can request access
- Correction of records
- Offences and immunity
- The role of the Information and Privacy Commissioner
Service provider’s response to correction requests
The timelines and other rules for responding to a correction request are very similar to those for access requests. You must respond to a correction request as soon as possible, and no later than 30 calendar days after receiving the request.118 A service provider that does not respond within 30 days is deemed to have refused the request.119 The individual may then make a complaint to the IPC.
Your response within 30 days must be in writing and must explain that you are doing one or more of the following:
- granting the correction request in whole or in part
- refusing the correction request, in whole or in part, with a written explanation
- extending the deadline for fully responding by up to 90 days, with a written explanation
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