The 30 day timeline begins after you receive an access request. For example, if the request is mailed, the timeline would begin the day you receive the letter, not the day it was sent.
The day you receive the request is considered “day zero.” When calculating the due date for a response, service providers should count 30 calendar days starting from the next day after the request is received.
However, if the request lacks sufficient detail to allow you to identify and locate the record, the 30-day period does not start until the request has been clarified with the requester. In such cases, you must offer to assist the requester in clarifying the request – for example, by replying to their request the next day to advise what additional information you need.
Learn more in our guide to providing access to personal information under the CYFSA
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